Frequently Asked Questions (FAQs)

1. What products do you sell?

We offer a wide range of products including toys, food items, kitchen items, daily needs, school and office supplies. Our product selection is constantly expanding to meet the diverse needs of our customers.

2. How can I place an order?

To place an order, simply browse our website, select the items you like, add them to your cart, and proceed to checkout. You’ll need to provide shipping information and choose a payment method to complete your order.

3. What payment methods do you accept?

We accept multiple payment methods including cash on delivery We use SSL online payment platform that accepts credit/debit cards (Visa, MasterCard, union Pay, Nexus), mobile financial services (bKash, Nagad, Rocket, mCash, Mycash,t-cash, Sure Cash, internet banking (City Touch, AB Direct, Bank Asia, MTB internet, Islami Bank Internet, e-wallet (iPay, Upay, Dmoney), Amex and Qcash.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress through our website or the courier’s website.

5. What is your return policy?

We accept returns within 30 days of delivery for most products, provided they are returned in their original condition. Some items like personal care products and perishable goods are not eligible for returns due to hygiene and safety reasons.

6. How do I return a product?

To return a product, contact our customer service to initiate the process. You may be required to fill out a return form and send the item back to us using our specified courier services.

7. How long does it take to process a refund?

Refunds are typically processed within 14 business days after we receive and inspect the returned item. Depending on your original payment method, it may take additional time for the refund to appear in your account.

8. Do you ship internationally?

Currently, we only ship within Bangladesh. We are working on expanding our services to include international shipping in the near future.

9. How can I contact customer service?

Our customer service team can be reached via email at opensesamebd@gmail.com or 01826339988, or through our website chat system. Our team is available from 9 AM to 5 PM, except fridays.

10. What are your shipping charges?

Shipping charges vary based on the size and weight of the product as well as the delivery location. You can view detailed shipping costs at checkout before completing your purchase.

11. Do you offer bulk discounts?

Yes, we offer discounts on bulk purchases for most of our products. Please contact our sales team for more information on bulk orders.

12. Can I change or cancel my order after placing it?

You can change or cancel your order within 24 hours of placement. Please note that if the order has already been shipped, it cannot be canceled but can be returned once received. Shipping charges are applicable.